You have a technical issue with an Audio Products of the following brands: Thomson, Bigben, Aromasound, Lumin’US, Colorlight?
Visit our Technical Support Area to find in a few clicks an answer to your problem. You may also type the reference in the Search engine in order to get quickly the user manual from the reference page. All manuals are available on the product dedicated page. Our products are under warranty for 2 years after purchase. Please keep your proof of purchase for any claim of exchange. Exchange will be done by your point of sale.
If you have a problem with the follow-up of an online order placed on www.bigben-luminus.com, www.aromasound.eu, www.nacongaming.com, please contact firstname.lastname@example.org or by phone +33 3 20 90 72 30. The consumer service is open Monday till Friday from 10.00am till 5.00pm.
Choose your product
Our Technical Support Area has not answered your questions?
We invite you to contact our hotline by email at email@example.com with full references of your product. Only for AUDIO products.
If you have bought a defective product, please return it to the store (retail or online) to have it exchanged or reimbursed. In the EU, products have a 2-year warranty. Bigben doesn’t replace the product to the customer as we don’t sell direct.
Contact us by email
- firstname.lastname@example.org Technical Support for AUDIO products (French/English/Italian only)
- email@example.com Smartphone Accessories/iOT Objects/Drone
- firstname.lastname@example.org Thomson Audio products (English/French/Italian only)