Technical Support Center

 Technical Support

You have a technical issue with an Audio Products of the following brands: Thomson, Bigben, Aromasound, Lumin’US, Colorlight?
Visit our Technical Support Area to find in a few clicks an answer to your problem. You may also type the reference in the Search engine in order to get quickly the user manual.

Watch out! If you have a problem with a videogame or with a gaming accessory, please visit www.nacongaming.com. If it’s a problem with a mobile accessory, please visit www.bigben-connected.com.

If you have a problem with the follow-up of an online order placed on www.bigben-luminus.com, www.aromasound.eu, www.nacongaming.com, please contact assistance@games.fr or by phone +33 3 20 90 72 30. The consumer service is open Monday till Friday from 10.00am till 5.00pm.

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- 3 speeds turntable (33 - 45 - 78 RPM) TD79NM BIGBEN
- 3 speeds turntable (33 - 45 - 78 RPM) TD79RM BIGBEN
- Alarm Clock Radio "Good Night"
- Alarm Clock Radio "Happy Cube" RR70PDOGS2 BIGBEN
- Alarm Clock Radio "Kittens" RR30CATS BIGBEN
- Alarm Clock Radio "Puppy" RR30DOGS2 BIGBEN
- Alarm Clock Radio "United Kingdom" RR30GB BIGBEN
- Alarm Clock Radio "Yellow Cab" RR30NY2 BIGBEN
- Alarm Clock Radio 'Fairy Lila'
- Alarm Clock Radio 'Kitties' RR30CATS2 BIGBEN
- Alarm Clock Radio 'Stickers' (White) RR30BCSTICK BIGBEN
- Alarm Clock Radio Projector "Paris" RR70PPARIS BIGBEN
- Alarm Clock Radio Projector "Union Jack" RR70PGB BIGBEN
- Alarm-Clock (Projector) CP280 THOMSON
- Alarm-Clock Projector 'Temperature' (Black) CP300T THOMSON
- Alarm-Clock Projector 'Temperature' (White) CP301T THOMSON
- Audio Converter
- Bluetooth luminous speaker ROCK L - COLORLIGHT
- Bluetooth luminous speaker ROCK M - COLORLIGHT
- Bluetooth® Multimedia Tower 'British Cab' TW7TB BIGBEN
- Bluetooth® Multimedia Tower 'Glam Rock' TW7GLAMROCK BIGBEN
- Bluetooth® Multimedia Tower 'NYC'
- Bluetooth® Multimedia Tower 'Shiny'
- Bluetooth® Multimedia Tower 'Sporty N-Y'
- Bluetooth® Multimedia Tower 'UK Flag' TW7UKFLAG BIGBEN
- Bluetooth® Soundbar (Black) SB300B THOMSON
- Bluetooth® Speaker "Union Jack" (Pink) BT01GBGIRLY BIGBEN
- Bluetooth® Speaker 'Nomad' (Birdy)
- Bluetooth® Speaker 'Nomad' (USA)
- Bluetooth® Speaker 'Union Jack' (Blue) BT01GB BIGBEN
- Bluetooth® Speaker 'Violette'
- Bluetooth® receiver for Docking
- CD Player "Graff"
- CD Player "Kittens"
- CD Player "Magenta Fairy"
- CD Player "Puppies"
- CD Player "Purple Fairy"
- CD Player "Stick" (Purple)
- CD Player (Blue)
- CD Player (Pink)
- CD Player (Red)
- CD Player CD46RSSTICK BIGBEN
- CD/MP3/USB Hi-Fi System (Black) MIC100 THOMSON
- CD/MP3/USB MICRO SYSTEM MIC200IDABT THOMSON
- CD/MP3/USB/DAB+ MICRO SYSTEM WITH WIRELESS CHARGER - MIC201IDABBT THOMSON
- Clock-Radio (Bi-color) CT350 THOMSON
- Coca-Cola® Bluetooth® Speaker
- DVD Player "Karaoke" (Black) DVD80K THOMSON
- Dual alarm clock Foot RR30FOOT3 BIGBEN
- Encoder Turntable '60’s Union Jack'
- Encoder Turntable (Black) TT400CD THOMSON
- Encoder Turntable (White) TT401CD THOMSON
- Hi-Fi System (Bluetooth®) MIC102B THOMSON
- Karaoke Multimedia Player 'Emma' ROBOT02 BIGBEN
- Karaoke Multimedia Player 'Matt' ROBOT01 BIGBEN
- Light & Bluetooth Speaker COLORLIGHT MINI
- Mini Clock-Radio (Black) CT390 THOMSON
- Multimedia Tower "Star"
- Multimedia Tower 'Bam' (Karaoke)
- Multimedia Tower 'Dancer' (Karaoke)
- Multimedia Tower 'Glitter' (Purple)
- Multimedia Tower 'London' (Blue) TW5GB BIGBEN
- Multimedia Tower 'London' (Pink) TW5GBGIRLY BIGBEN
- Multimedia Tower 'Rock' (Karaoke) TW5ROCK BIGBEN
- Multimedia Tower 'Starlight' (Karaoke)
- Multimedia Tower 'Stickers' (Karaoke) TW5GSTICK BIGBEN
- Multimedia Wireless Sound bar 2.0 'Glitter'
- Multimedia wireless sound bar "UK"
- Pocket Radio (White) RT205 THOMSON
- Portable CD player CD52OIZO BIGBEN KIDS
- Portable CD/Tape Radio (Black) RK200CD THOMSON
- Portable Radio 'Art Deco' TR101 BIGBEN
- Portable Radio (Black) RT222 THOMSON
- Portable Radio (Red) RT223 THOMSON
- Portable Radio 4 Bands (Black) RT240 THOMSON
- Portable Radio 4 Bands (Black) RT440 THOMSON
- Portable Radio CD (Bluetooth®) RCD400BT THOMSON
- Portable Radio/Tape/CD Player - RK103CD THOMSON
- Radio Alarm Clock "Tetra" (Black and White)
- Radio-CD player "My Little Cats" CD52CATS2 BIGBEN
- THOMSON Alarm-Clock (Black)
- THOMSON Alarm-Clock Double Alarm (Black)
- THOMSON Clock-Radio (Black)
- THOMSON DVD Player (Black)
- THOMSON Hi-Fi System 'Boat'
- THOMSON Hi-Fi System CD/MP3/USB (White)
- THOMSON Portable Boombox (Brown)
- THOMSON Portable Boombox (Red)
- THOMSON Portable Radio CD (Silver)
- THOMSON Portable Radio CD USB (Black)
- THOMSON Portable Radio CD/Tape (Silver)
- Turntable 'Art Deco' TD101 BIGBEN
- Turntable 'Suitcase' (Leather) TD102 BIGBEN
- Turntable 'Wood' (+ speakers) TD113SPS BIGBEN
- Turntable 'Wood' TD113 BIGBEN
- Wireless Microphone with Light - PARTYBTMICGD
- Wireless Microphone with Light - PARTYBTMICPK
- Wireless luminous speaker PRISME M COLORLIGHT

Contact us

Our Technical Support Area has not answered your questions?

We invite you to contact our hotline by email at support@bigben.fr with full references of your product. Only for AUDIO products.

If you have bought a defective product, please return it to the store (retail or online) to have it exchanged or reimbursed. In the EU, products have a 2-year warranty. Bigben doesn’t replace the product to the customer as we don’t sell direct.

Technical Support Center