Technical Support Center

 Technical Support

You have a technical issue with an Audio Products of the following brands: Thomson, Bigben, Aromasound, Lumin’US, Colorlight?
Visit our Technical Support Area to find in a few clicks an answer to your problem. You may also type the reference in the Search engine in order to get quickly the user manual from the reference page. All manuals are available on the product dedicated page. Our products are under warranty for 2 years after purchase (except in countries where this length is different by law). Please keep your proof of purchase for any claim of exchange. Exchange will be done by your point of sale (retail or online).

Watch out! If you have a problem with a NACON videogame or with a NACON/RIG gaming accessory, please visit www.nacongaming.com. If it’s a problem with a mobile accessory, please visit www.bigben-connected.com.

If you have a problem with the follow-up of an online order placed on www.bigben-luminus.com, www.aromasound.eu, www.nacongaming.com, please contact assistance@games.fr. This consumer service is open Monday till Friday from 10.00am till 5.00pm.

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- Small Appliances
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- 3 speeds turntable (33 - 45 - 78 RPM) TD79NM BIGBEN
- 3 speeds turntable (33 - 45 - 78 RPM) TD79RM BIGBEN
- Air Fryer Oven - AIRF01BK BIGBEN
- Alarm Clock Radio "Good Night"
- Alarm Clock Radio "Happy Cube" RR70PDOGS2 BIGBEN
- Alarm Clock Radio "Kittens" RR30CATS BIGBEN
- Alarm Clock Radio "Puppy" RR30DOGS2 BIGBEN
- Alarm Clock Radio "United Kingdom" RR30GB BIGBEN
- Alarm Clock Radio "Yellow Cab" RR30NY2 BIGBEN
- Alarm Clock Radio 'Fairy Lila'
- Alarm Clock Radio 'Kitties' RR30CATS2 BIGBEN
- Alarm Clock Radio 'Stickers' (White) RR30BCSTICK BIGBEN
- Alarm Clock Radio Projector "Paris" RR70PPARIS BIGBEN
- Alarm Clock Radio Projector "Union Jack" RR70PGB BIGBEN
- Alarm Clock w/ Weather display CT610 THOMSON
- Alarm Clock with Weather Display CT600 THOMSON
- Alarm-Clock (Projector) CP280 THOMSON
- Alarm-Clock Projector 'Temperature' (Black) CP300T THOMSON
- Alarm-Clock Projector 'Temperature' (White) CP301T THOMSON
- Automatic turntable TT355 THOMSON
- Bluetooth luminous speaker ROCK L - COLORLIGHT
- Bluetooth luminous speaker ROCK M - COLORLIGHT
- Bluetooth luminous speaker ROCK S - COLORLIGHT
- Bluetooth® Multimedia Tower 'British Cab' TW7TB BIGBEN
- Bluetooth® Multimedia Tower 'Glam Rock' TW7GLAMROCK BIGBEN
- Bluetooth® Multimedia Tower 'NYC'
- Bluetooth® Multimedia Tower 'Shiny'
- Bluetooth® Multimedia Tower 'Sporty N-Y'
- Bluetooth® Multimedia Tower 'UK Flag' TW7UKFLAG BIGBEN
- Bluetooth® Soundbar (Black) SB300B THOMSON
- Bluetooth® Speaker "Union Jack" (Pink) BT01GBGIRLY BIGBEN
- Bluetooth® Speaker 'Nomad' (Birdy)
- Bluetooth® Speaker 'Nomad' (USA)
- Bluetooth® Speaker 'Union Jack' (Blue) BT01GB BIGBEN
- Bluetooth® Speaker 'Violette'
- Bluetooth® receiver for Docking
- Bluetooth® soundbar SB400BT THOMSON
- CD Player "Graff"
- CD Player "Kittens"
- CD Player "Magenta Fairy"
- CD Player "Puppies"
- CD Player "Purple Fairy"
- CD Player "Stick" (Purple)
- CD Player (Blue)
- CD Player (Pink)
- CD Player (Red)
- CD Player CD46RSSTICK BIGBEN
- CD/MP3/USB Hi-Fi System (Black) MIC100 THOMSON
- CD/MP3/USB MICRO SYSTEM MIC200IDABT THOMSON
- CD/MP3/USB MICRO SYSTEM with DAB+ – MIC256IDABBT THOMSON
- CD/MP3/USB Micro system MIC122BT THOMSON
- CD/MP3/USB micro system MIC201IBT THOMSON
- CD/MP3/USB/DAB+ MICRO SYSTEM WITH WIRELESS CHARGER - MIC201IDABBT THOMSON
- CD/Tape Player/Radio RK201CD Thomson
- Clock-Radio (Bi-color) CT350 THOMSON
- Coca-Cola® Bluetooth® Speaker
- DAB+ ALARM CLOCK RADIO WITH PROJECTOR - CP284DAB THOMSON
- DAB+/FM Radio and Dual Alarm Clock - CR80DAB THOMSON
- DUAL ALARM CLOCK - R16DINO
- DUAL ALARM CLOCK - R16SAFARI KIDS BIGBEN
- DUAL ALARM CLOCK - R16SEASONSFUNNY
- DVD Player "Karaoke" (Black) DVD80K THOMSON
- Design Turntable - TT300 THOMSON
- Design Turntable - TT301 THOMSON
- Dual ALARM CLOCK - R16HORSES
- Dual alarm clock Foot RR30FOOT3 BIGBEN
- Electric citrus juicer JC1BK BIGBEN
- Electric citrus juicer JC1R BIGBEN
- Encoder Turntable '60’s Union Jack'
- Encoder Turntable (Black) TT400CD THOMSON
- Encoder Turntable (White) TT401CD THOMSON
- FLY - Wireless outdoor speaker BIGBEN PARTY
- Fully Automatic Turntable - TT350 THOMSON
- Fully Automatic Turntable - TT351 Thomson
- GOKU Alarm Clock - DRAGON BALL SUPER 811327
- GOKU Light up Figurine - DRAGON BALL 811397
- Hi-Fi System (Bluetooth®) MIC102B THOMSON
- ICE CREAM MAKER - ICM1G BIGBEN
- KARAOKE SPEAKER + 2 WIRELESS MICROPHONES
- KARAOKE SPEAKER + 2 WIRELESS MICROPHONES - PARTYK2MICPK
- KARAOKE SPEAKER + 2 WIRELESS MICROPHONES - PARTYK2MICWH
- KBOX - Wireless Karaoke Luminous Speaker - PARTYBTIPKBOX
- Karaoke Machine with 2 wireless microphones PARTYBTKMP
- Karaoke Microphone - Wireless Microphone with Light effects - PARTYBTMIC2BK
- Karaoke Microphone with voice effects - MICVFPK KIDS BIGBEN
- Karaoke Multimedia Player 'Emma' ROBOT02 BIGBEN
- Karaoke Multimedia Player 'Matt' ROBOT01 BIGBEN
- Light & Bluetooth Speaker COLORLIGHT MINI
- Lula, Nightlight & Wireless speaker
- Luminous Alarm Clock KAKASHI - NARUTO SHIPPUDEN 811606
- Luminous Sound Tower DS702 THOMSON
- Luminous Turntable PARTYBTTDLIGHT BIGBEN
- MICRO SYSTEM CD/MP3/USB MIC202IBT THOMSON
- MS3 Premium Bluetooth speaker - BIGBEN PARTY
- MS4 Premium Wireless luminous speaker - BIGBEN PARTY
- MUSHROOM - Wireless night light & speaker - Lumin'US
- MUSHROOM, Programmable nightlight & Bluetooth® Speaker
- Mini Clock-Radio (Black) CT390 THOMSON
- Multimedia Tower "Star"
- Multimedia Tower 'Bam' (Karaoke)
- Multimedia Tower 'Dancer' (Karaoke)
- Multimedia Tower 'Glitter' (Purple)
- Multimedia Tower 'London' (Blue) TW5GB BIGBEN
- Multimedia Tower 'London' (Pink) TW5GBGIRLY BIGBEN
- Multimedia Tower 'Rock' (Karaoke) TW5ROCK BIGBEN
- Multimedia Tower 'Starlight' (Karaoke)
- Multimedia Tower 'Stickers' (Karaoke) TW5GSTICK BIGBEN
- Multimedia Wireless Sound bar 2.0 'Glitter'
- Multimedia wireless sound bar "UK"
- NARUTO Luminous Alarm Clock - 811607
- NIGHTLIGHT WITH STORY PROJECTOR - Owlivia - STORYTELLERPK KIDS BIGBEN
- Nao, Nightlight & Wireless speaker
- PORTABLE RADIO / TAPE / CD PLAYER RK200CD THOMSON
- Pocket Radio (White) RT205 THOMSON
- Portable CD player CD52OIZO BIGBEN KIDS
- Portable Radio 'Art Deco' TR101 BIGBEN
- Portable Radio (Black) RT222 THOMSON
- Portable Radio (Red) RT223 THOMSON
- Portable Radio 4 Bands (Black) RT240 THOMSON
- Portable Radio 4 Bands (Black) RT440 THOMSON
- Portable Radio CD (Bluetooth®) RCD400BT THOMSON
- Portable Radio/Tape/CD Player - RK103CD THOMSON
- Portable induction cooker - CKMONO1BK BIGBEN
- Premium turntable TT700 THOMSON
- Premium turntable TT702 THOMSON
- Raclette + grill set RG004 BIGBEN
- Radio Alarm Clock "Tetra" (Black and White)
- Radio alarm clock with projector RRVP01 BIGBEN
- Radio-CD player "My Little Cats" CD52CATS2 BIGBEN
- Retro wireless speaker & alarm clock - Blue - BTTDMINIBL
- Retro wireless speaker & alarm clock - Dark green - BTTDMINIDG
- SUN, Alarm Clock with Nightlight
- Slim double burner hob - CKDUO2BK BIGBEN
- Sounbar Cosy SB401BT THOMSON
- Sound Tower DS120CD THOMSON
- Steam cooker SC92214 BIGBEN
- THOMSON Alarm-Clock (Black)
- THOMSON Alarm-Clock Double Alarm (Black)
- THOMSON Clock-Radio (Black)
- THOMSON DVD Player (Black)
- THOMSON Hi-Fi System 'Boat'
- THOMSON Hi-Fi System CD/MP3/USB (White)
- THOMSON Portable Boombox (Brown)
- THOMSON Portable Boombox (Red)
- THOMSON Portable Radio CD (Silver)
- THOMSON Portable Radio CD USB (Black)
- THOMSON Portable Radio CD/Tape (Silver)
- TUBE - 180° luminous speaker - PARTYBTTUBEARMY
- Turntable 'Art Deco' TD101 BIGBEN
- Turntable 'Suitcase' (Leather) TD102 BIGBEN
- Turntable 'Wood' (+ speakers) TD113SPS BIGBEN
- Turntable 'Wood' TD113 BIGBEN
- WIRED MICROPHONE - PARTYMIC BIGBEN PARTY
- WIRELESS LUMINOUS SPEAKER PARTYBTPRO
- Wireless Bluetooth X-Large luminous speaker - PARTYBTHPXL
- Wireless Bluetooth luminous speaker - PARTYBTHPL
- Wireless Bluetooth luminous speaker - PARTYBTHPM
- Wireless Bluetooth luminous speaker - PARTYBTHPS
- Wireless Microphone with Light - PARTYBTMICPK
- Wireless Microphone with Light effects - PARTYBTMIC2PK
- Wireless Portable CD Player CD62NUSBBT BIGBEN
- Wireless Portable CD Player CD62RSUSBBT KIDS BIGBEN
- Wireless luminous speaker
- Wireless luminous speaker PRISME M COLORLIGHT
- Wireless musical night light with projection - NLPKIDSPANDA
- Wooden Home Speaker WS302
- XXL Plancha Grill - PL1BK BIGBEN
- YOGHURT MAKER - YM1G BIGBEN

Contact us

Our Technical Support Area has not answered your questions?

We invite you to contact our hotline by email at support@bigben.fr with full references of your product. Only for AUDIO products. You may also use the Chatbot (right bottom corner).

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If you have bought a defective product, please return it to the store (retail or online) to have it exchanged or reimbursed. In the EU, products have a 2-year warranty. Bigben doesn’t replace the product to the customer as we don’t sell direct.

Contact us by email

support@bigben.fr Technical Support for AUDIO products (French/English/Italian only)
contact@bigben-connected.com Smartphone Accessories/iOT Objects/Drone
support.thomson@bigben.fr Thomson Audio products (English/French/Italian only)

Technical Support Center