Technical Support Center

  Technical Support

You have a technical issue with an Audio Products of the following brands: Thomson, Bigben, Aromasound, Lumin’US, Colorlight?
Visit our Technical Support Area to find in a few clicks an answer to your problem. You may also type the reference in the Search engine in order to get quickly the user manual.

Watch out! If you have a problem with a videogame or with a gaming accessory, please visit If it’s a problem with a mobile accessory, please visit

If you have a problem with the follow-up of an online order placed on,,, please contact or by phone +33 3 20 90 72 30. The consumer service is open Monday till Friday from 10.00am till 5.00pm.

Choose your product

  • See platform
    • See platform
    • AUDIO
    • Multi Supports
  • Search for a product
    • Search for a product
    • 3 speeds turntable (33 - 45 - 78 RPM) TD79NM BIGBEN
    • 3 speeds turntable (33 - 45 - 78 RPM) TD79RM BIGBEN
    • Alarm Clock Radio "Good Night"
    • Alarm Clock Radio "Happy Cube" RR70PDOGS2 BIGBEN
    • Alarm Clock Radio "Kittens" RR30CATS BIGBEN
    • Alarm Clock Radio "Puppy" RR30DOGS2 BIGBEN
    • Alarm Clock Radio "United Kingdom" RR30GB BIGBEN
    • Alarm Clock Radio "Yellow Cab" RR30NY2 BIGBEN
    • Alarm Clock Radio 'Fairy Lila'
    • Alarm Clock Radio 'Kitties' RR30CATS2 BIGBEN
    • Alarm Clock Radio 'Stickers' (White) RR30BCSTICK BIGBEN
    • Alarm Clock Radio Projector "Paris" RR70PPARIS BIGBEN
    • Alarm Clock Radio Projector "Union Jack" RR70PGB BIGBEN
    • Alarm-Clock (Projector) CP280 THOMSON
    • Alarm-Clock Projector 'Temperature' (Black) CP300T THOMSON
    • Alarm-Clock Projector 'Temperature' (White) CP301T THOMSON
    • Audio Converter
    • Bluetooth luminous speaker ROCK L - COLORLIGHT
    • Bluetooth luminous speaker ROCK M - COLORLIGHT
    • Bluetooth® Multimedia Tower 'British Cab' TW7TB BIGBEN
    • Bluetooth® Multimedia Tower 'Glam Rock' TW7GLAMROCK BIGBEN
    • Bluetooth® Multimedia Tower 'NYC'
    • Bluetooth® Multimedia Tower 'Shiny'
    • Bluetooth® Multimedia Tower 'Sporty N-Y'
    • Bluetooth® Multimedia Tower 'UK Flag' TW7UKFLAG BIGBEN
    • Bluetooth® Soundbar (Black) SB300B THOMSON
    • Bluetooth® Speaker "Union Jack" (Pink) BT01GBGIRLY BIGBEN
    • Bluetooth® Speaker 'Nomad' (Birdy)
    • Bluetooth® Speaker 'Nomad' (USA)
    • Bluetooth® Speaker 'Union Jack' (Blue) BT01GB BIGBEN
    • Bluetooth® Speaker 'Violette'
    • Bluetooth® receiver for Docking
    • CD Player "Graff"
    • CD Player "Kittens"
    • CD Player "Magenta Fairy"
    • CD Player "Puppies"
    • CD Player "Purple Fairy"
    • CD Player "Stick" (Purple)
    • CD Player (Blue)
    • CD Player (Pink)
    • CD Player (Red)
    • CD/MP3/USB Hi-Fi System (Black) MIC100 THOMSON
    • Clock-Radio (Bi-color) CT350 THOMSON
    • Coca-Cola® Bluetooth® Speaker
    • DVD Player "Karaoke" (Black) DVD80K THOMSON
    • Dual alarm clock Foot RR30FOOT3 BIGBEN
    • Encoder Turntable '60’s Union Jack'
    • Encoder Turntable (Black) TT400CD THOMSON
    • Encoder Turntable (White) TT401CD THOMSON
    • Hi-Fi System (Bluetooth®) MIC102B THOMSON
    • Karaoke Multimedia Player 'Emma' ROBOT02 BIGBEN
    • Karaoke Multimedia Player 'Matt' ROBOT01 BIGBEN
    • Light & Bluetooth Speaker COLORLIGHT MINI
    • Mini Clock-Radio (Black) CT390 THOMSON
    • Multimedia Tower "Star"
    • Multimedia Tower 'Bam' (Karaoke)
    • Multimedia Tower 'Dancer' (Karaoke)
    • Multimedia Tower 'Glitter' (Purple)
    • Multimedia Tower 'London' (Blue) TW5GB BIGBEN
    • Multimedia Tower 'London' (Pink) TW5GBGIRLY BIGBEN
    • Multimedia Tower 'Rock' (Karaoke) TW5ROCK BIGBEN
    • Multimedia Tower 'Starlight' (Karaoke)
    • Multimedia Tower 'Stickers' (Karaoke) TW5GSTICK BIGBEN
    • Multimedia Wireless Sound bar 2.0 'Glitter'
    • Multimedia wireless sound bar "UK"
    • Pocket Radio (White) RT205 THOMSON
    • Portable CD player CD52OIZO BIGBEN KIDS
    • Portable CD/Tape Radio (Black) RK200CD THOMSON
    • Portable Radio 'Art Deco' TR101 BIGBEN
    • Portable Radio (Black) RT222 THOMSON
    • Portable Radio (Red) RT223 THOMSON
    • Portable Radio 4 Bands (Black) RT240 THOMSON
    • Portable Radio 4 Bands (Black) RT440 THOMSON
    • Portable Radio CD (Bluetooth®) RCD400BT THOMSON
    • Portable Radio/Tape/CD Player - RK103CD THOMSON
    • Radio Alarm Clock "Tetra" (Black and White)
    • Radio-CD player "My Little Cats" CD52CATS2 BIGBEN
    • THOMSON Alarm-Clock (Black)
    • THOMSON Alarm-Clock Double Alarm (Black)
    • THOMSON Clock-Radio (Black)
    • THOMSON DVD Player (Black)
    • THOMSON Hi-Fi System 'Boat'
    • THOMSON Hi-Fi System CD/MP3/USB (White)
    • THOMSON Portable Boombox (Brown)
    • THOMSON Portable Boombox (Red)
    • THOMSON Portable Radio CD (Silver)
    • THOMSON Portable Radio CD USB (Black)
    • THOMSON Portable Radio CD/Tape (Silver)
    • Turntable 'Art Deco' TD101 BIGBEN
    • Turntable 'Suitcase' (Leather) TD102 BIGBEN
    • Turntable 'Wood' (+ speakers) TD113SPS BIGBEN
    • Turntable 'Wood' TD113 BIGBEN
    • Wireless Microphone with Light - PARTYBTMICGD
    • Wireless Microphone with Light - PARTYBTMICPK
    • Wireless luminous speaker PRISME M COLORLIGHT

  Contact us

Our Technical Support Area has not answered your questions?

We invite you to contact our hotline by email at with full references of your product. Only for AUDIO products.

If you have bought a defective product, please return it to the store (retail or online) to have it exchanged or reimbursed. In the EU, products have a 2-year warranty. Bigben doesn’t replace the product to the customer as we don’t sell direct.

  Contact us by email

  Declaration of conformity