Technical Support Center

  Technical Support

You have a technical issue with an accessory or a game?
Visit our Technical Support Area to find in a few clicks an answer to your problem.

Choose your platform and select a product

  • See platform
    • See platform
    • Android
    • Apple Mac
    • Apple iPad
    • Apple iPad 2
    • Apple iPad 3
    • Apple iPhone
    • Apple iPhone 3
    • Apple iPhone 5/5S
    • Audio Electronics
    • Microsoft Xbox 360
    • Microsoft Xbox One
    • Multi Supports
    • Nintendo 2DS
    • Nintendo 3DS
    • Nintendo 3DSXL
    • Nintendo New 3DS
    • Nintendo Wii
    • PC
    • Sony PlayStation 2
    • Sony PlayStation 3
    • Sony PlayStation 4
    • Sony PlayStation Vita
  • Search for a product
    • Search for a product
    • 120-RS Competition Seat
    • 3 speeds turntable (33 - 45 - 78 RPM) TD79NM BIGBEN
    • 3 speeds turntable (33 - 45 - 78 RPM) TD79RM BIGBEN
    • Alarm Clock Projector "Fairy Magenta"
    • Alarm Clock Radio "Good Night"
    • Alarm Clock Radio "FREEGUN"
    • Alarm Clock Radio "Happy Cube" RR70PDOGS2 BIGBEN
    • Alarm Clock Radio "Kittens" RR30CATS BIGBEN
    • Alarm Clock Radio "Puppy" RR30DOGS2 BIGBEN
    • Alarm Clock Radio "USA"
    • Alarm Clock Radio "Union Jack" (Pink) RR30GBGIRLY BIGBEN
    • Alarm Clock Radio "United Kingdom" RR30GB BIGBEN
    • Alarm Clock Radio "Yellow Cab" RR30NY2 BIGBEN
    • Alarm Clock Radio 'Fairy Lila'
    • Alarm Clock Radio 'Football' RR30FOOT BIGBEN
    • Alarm Clock Radio 'Kitties' RR30CATS2 BIGBEN
    • Alarm Clock Radio 'Stickers' (Pink) RR30RSSTICK BIGBEN
    • Alarm Clock Radio 'Stickers' (White) RR30BCSTICK BIGBEN
    • Alarm Clock Radio Projector "Paris" RR70PPARIS BIGBEN
    • Alarm Clock Radio Projector "Union Jack" RR70PGB BIGBEN
    • Alarm-Clock (Projector) CP280 THOMSON
    • Alarm-Clock Projector 'Temperature' (Black) CP300T THOMSON
    • Alarm-Clock Projector 'Temperature' (White) CP301T THOMSON
    • Animal Hospital
    • Asterix - The Mansions of the Gods
    • Audio Converter
    • Bella Sara
    • Bella Sara 2
    • Bella Sara 2 (Collector Edition)
    • Best Of Arcade Games
    • Best of Arcade Games
    • Best of Board Games
    • Best of Casual Games
    • Bluetooth® Multimedia Tower 'British Cab' TW7TB BIGBEN
    • Bluetooth® Multimedia Tower 'Glam Rock' TW7GLAMROCK BIGBEN
    • Bluetooth® Multimedia Tower 'NYC'
    • Bluetooth® Multimedia Tower 'Shiny'
    • Bluetooth® Multimedia Tower 'Sporty N-Y'
    • Bluetooth® Multimedia Tower 'UK Flag' TW7UKFLAG BIGBEN
    • Bluetooth® Soundbar (Black) SB300B THOMSON
    • Bluetooth® Speaker "Union Jack" (Pink) BT01GBGIRLY BIGBEN
    • Bluetooth® Speaker 'Nomad' (Birdy)
    • Bluetooth® Speaker 'Nomad' (USA)
    • Bluetooth® Speaker 'Union Jack' (Blue) BT01GB BIGBEN
    • Bluetooth® Speaker 'Violette'
    • Bluetooth® receiver for Docking
    • Bundle Kids Tablet
    • CD Player "Graff"
    • CD Player "Kittens"
    • CD Player "Magenta Fairy"
    • CD Player "Puppies"
    • CD Player "Purple Fairy"
    • CD Player "Stick" (Purple)
    • CD Player (Blue)
    • CD Player (Pink)
    • CD Player (Red)
    • CD Player CD46RSSTICK BIGBEN
    • CD/MP3/USB Hi-Fi System (Black) MIC100 THOMSON
    • Clock-Radio (Bi-color) CT350 THOMSON
    • Coca-Cola® Bluetooth® Speaker
    • Cocoto Alien Brick Breaker
    • Creatures Online
    • Cyberbike 2
    • Cyberbike Cycling Sports
    • Cyberbike Magnetic Edition
    • DVD Player "Karaoke" (Black) DVD80K THOMSON
    • Dual Alarm Clock 'Puppies & Kitties'
    • Dual Alarm Clock Radio "Paris"
    • Encoder Turntable '60’s Union Jack'
    • Encoder Turntable (Black) TT400CD THOMSON
    • Encoder Turntable (White) TT401CD THOMSON
    • FREEGUN Bluetooth® Speaker (Blue)
    • FREEGUN Bluetooth® Speaker (Pink)
    • FREEGUN® Multimedia Tower 'Bluetooth®' (Blue)
    • FREEGUN® Multimedia Tower 'Bluetooth®' (Red)
    • Fireburst
    • Flap Flap
    • GAMETAB-ONE
    • Game Festival 1
    • Game Grip STG-ONE
    • Gamephone Controller
    • Gamephone Controller Pro
    • Games Festival 2
    • Gaming XHS 01
    • Gaming XHS 10
    • Gaming XHS 20
    • Gaming XPHS 10
    • Gaming XPHS 20
    • Heavy Fire
    • Heavy Fire (+ Sniper Rifle EK-86)
    • Hello Kitty Happy Happy Family
    • Hello Kitty Happy Happy Family (Collector Edition)
    • Hi-Fi System (Bluetooth®) MIC102B THOMSON
    • Hollywood Fame: Hidden Object Adventure
    • Hunter's Trophy 2 - America
    • Hunter's Trophy 2 - Australia
    • I Love My Cats
    • I Love My Dogs
    • I Love My Horse
    • I Love My Little Boy
    • I Love My Little Girl
    • I Love My Pets
    • IHF Handball Challenge 14
    • IHF Handball Challenge 14
    • IHF Handball Challenge 14
    • Jet Dog
    • Judge Dee
    • Karaoke CD Player "Jimmy Blues" CD47BL BIGBEN
    • Karaoke CD Player "Lilly Rose" CD47 BIGBEN
    • Karaoke Multimedia Player 'Emma' ROBOT02 BIGBEN
    • Karaoke Multimedia Player 'Matt' ROBOT01 BIGBEN
    • Kids Tablet
    • Mini Clock-Radio (Black) CT390 THOMSON
    • Motorcycle Club
    • Motorcycle Club
    • Motorcycle Club
    • Motorcycle Club
    • Multi Wheel
    • Multimedia Tower "Star"
    • Multimedia Tower 'Bam' (Karaoke)
    • Multimedia Tower 'Dancer' (Karaoke)
    • Multimedia Tower 'Glitter' (Purple)
    • Multimedia Tower 'London' (Blue) TW5GB BIGBEN
    • Multimedia Tower 'London' (Pink) TW5GBGIRLY BIGBEN
    • Multimedia Tower 'Rock' (Karaoke) TW5ROCK BIGBEN
    • Multimedia Tower 'Starlight' (Karaoke)
    • Multimedia Tower 'Stickers' (Karaoke) TW5GSTICK BIGBEN
    • Multimedia Wireless Sound bar 2.0 'Glitter'
    • Multimedia system "Piano Wood"
    • Multimedia wireless sound bar "UK"
    • My Body Coach 2 (+ Dumbells)
    • My Exotic Farm
    • My Farm 3D
    • Navy Commander
    • PLC adaptors twin pack 500 mbps
    • PLC adaptors with pass through twin pack 500 mbps
    • Parental Control
    • Parental Control
    • Pinball Hall of Fame: The Williams Collection 3D
    • Pocket Radio (White) RT205 THOMSON
    • Portable CD player CD52OIZO BIGBEN KIDS
    • Portable CD/Tape Radio (Black) RK200CD THOMSON
    • Portable Radio 'Art Deco' TR101 BIGBEN
    • Portable Radio (Black) RT222 THOMSON
    • Portable Radio (Red) RT223 THOMSON
    • Portable Radio 4 Bands (Black) RT240 THOMSON
    • Portable Radio 4 Bands (Black) RT440 THOMSON
    • Portable Radio CD (Bluetooth®) RCD400BT THOMSON
    • Pucca's Kisses Game
    • QuickFire Destruction Pad
    • QuickFire II Destruction Pad
    • RUGBY 15
    • RUGBY 15
    • RUGBY 15
    • RUGBY 15
    • RUGBY 15
    • RUGBY 15
    • RUGBY WORLD CUP 2015
    • RUGBY WORLD CUP 2015
    • RUGBY WORLD CUP 2015
    • RUGBY WORLD CUP 2015
    • RUGBY WORLD CUP 2015
    • RUGBY WORLD CUP 2015
    • Racing Seat 2
    • Racing Wheel Deluxe
    • Radio Alarm Clock "Tetra" (Black and White)
    • Radio-CD player "My Little Cats" CD52CATS2 BIGBEN
    • Shanghai Mahjong
    • Spot the differences
    • THOMSON Alarm-Clock (Black)
    • THOMSON Alarm-Clock Double Alarm (Black)
    • THOMSON Clock-Radio (Black)
    • THOMSON DVD Player (Black)
    • THOMSON Hi-Fi System 'Boat'
    • THOMSON Hi-Fi System CD/MP3/USB (White)
    • THOMSON Portable Boombox (Brown)
    • THOMSON Portable Boombox (Red)
    • THOMSON Portable Radio CD (Silver)
    • THOMSON Portable Radio CD USB (Black)
    • THOMSON Portable Radio CD/Tape (Silver)
    • Top laoding CD CD46BLSTICK BIGBEN
    • Truck Racer
    • Truck Racer
    • Truck Racer
    • Turntable 'Art Deco' TD101 BIGBEN
    • Turntable 'Suitcase' (Leather) TD102 BIGBEN
    • Unity Tab 7" (black)
    • Unity Tab 7" (blue)
    • Unity Tab 7" (pink)
    • Unity Tab 7" (purple)
    • Unity Tab 7" (white)
    • Viking Invasion 2 - Tower Defense
    • WRC - The official game
    • WRC 4 - FIA World Rally Championship
    • WRC 4 - FIA World Rally Championship
    • WRC 4 - FIA World Rally Championship
    • WRC 4 - FIA World Rally Championship
    • WRC 5
    • WRC 5
    • WRC 5
    • WRC 5
    • WRC 5
    • WRC 5
    • Western Heroes (+ Shortened Rifle)

  Contact us

Our Technical Support Area has not answered your questions?

We invite you to contact our hotline by email with full references of your product.

  Contact us by email

  • support@bigben.fr Gaming accessories (Bigben/Nacon), Audio products (English/French only)
  • hotline@bigben.fr Video games published by Bigben Interactive (English/French only)
  • contact@bigben-connected.com Smartphone Accessories/iOT Objects/Drone
  • support.thomson@bigben.fr Thomson Audio Video products (English/French only)

  Declaration of conformity

By continuing your visit on this website, we assume your permission to deploy cookies to guarantee a better experience on our site
I agree Know more Close